Lean Healthcare


Process optimization techniques for healthcare professioanls

Lean Healthcare
Program Overview

Now more than ever, hospital processes are exposed to extremely high pressures. It has been shown how crucial it is for a healthcare facility to be efficient and ready to cope with the unpredictable.

Hospitals are among the most complex entities to optimize, as they require an overall view of the entire care system. A hospital is an interconnected and interdependent system, and consequently, improvements in one department affect the activities of others.

To deliver high-quality care, align capacity and demand, initiate specific improvement projects, and effectively address barriers to patient flow, every practitioner must be aware of the tools and methods Lean Six Sigma offers.

24 hours e-learning

40 hours Coaching

Fully online

International Certification

1,200 + VAT

Lean Healthcare Program Steps

PHASE 1

Self Paced
E-learning Training

PHASE 2

certification

Lean Six Sigma White Belt
International Certification

PHASE 3

One-to-one
Coaching Sessions

E-learning Program Modules (24 hours)

Breakthrough Vision provides the participant a general overview of the essential concepts that underpin the practice of Six Sigma. Through dynamic lectures, the participant will better understand the nature, purpose, and drivers of Six Sigma, as well as the core beliefs that form its foundation. The topics that constitute this module are:

  • Content Overview
  • Driving Need
  • Customer Focus
  • Core Beliefs
  • Deterministic Reasoning
  • Leverage Principle
  • Tool Selection
  • Performance Breakthrough

Business Principles provides the participant with a clear understanding of the term quality and how this idea interacts with the concept of value entitlement. Through dynamic lectures, the participant will gain a deep appreciation for the global use of performance metrics and how such measures of success can be effectively cascaded throughout an organization. The topics that constitute this module are:

  • Quality Definition
  • Value Proposition

Process Management provides the participant with a clear understanding of what it takes to create and sustain world-class processes. Through dynamic lectures, the participant will learn how to effectively assess the performance of any type of process, the vital role of measurement, how to create a performance baseline and how to use such benchmarks to assess business performance. The topics that constitute this module are:

  • Performance Yield
  • Hidden Processes
  • Measurement Power
  • Performance Benchmarks
  • Defect Opportunity

The Installation Guidelines topic will provide the participant with the experience-based knowledge that is needed to better understand the nature and aims of each vital operational role that underpins a successful Six Sigma deployment. Of interest, the primary requirements and performance expectations of each key role are thoroughly discussed and illustrated. In addition, the participant will come to understand the crucial planning elements of a Six Sigma deployment and the prime milestones that must be met to ensure a successful roll-out. The topics that constitute this module are:

  • Champion Role
  • Black Belt Role
  • Green Belt Role
  • White Belt Role
  • Application Projects

The Value Focus topic will provide each participant with the application-based knowledge and experience-driven principles that are required to develop a meaningful understanding of the systematic way in which value is created, for any type or size of the enterprise. This powerful knowledge platform is framed by the time-tested Six Sigma DMAIC problem-solving strategy but focuses its energy on how to identify, extend and exploit opportunities to create value, to the benefit of the customer and provider concurrently. Furthermore, the participant will gain vital insights into how a value creation opportunity can be optimized and subsequently leveraged to produce quantum change in everything a business does or seeks to do, at any level of the enterprise. The topics that constitute this module are:

  • Recognize Needs
  • Define Opportunities
  • Measure Conditions
  • Analyze Forces
  • Improve Settings
  • Control Variations
  • Standardize Factors
  • Integrate Lessons
  • Application Example

Lean Practices provides the participant with the time-proven knowledge, methods and tools associated with the best-practices of a modern lean enterprise. Specifically, the participant will learn how to solve on-going operational problems and discover how to enhance or otherwise streamline daily operations. Of course, this goal is accomplished by the application of lean manufacturing principles such as mistake-proofing, pull systems and basic shop-floor improvement practices, just to mention a few. Of interest, the participant will learn how to apply such tools to a wide range of commercial as well as industrial applications. The topics that constitute this module are:

  • Lean Thinking
  • Visual Factory
  • PokaYoke System
  • 6S System
  • 7W Approach
  • Kaizen
  • Value Stream Mapping
  • 6M Approach
  • A3
  • Overview of Flow
  • Hiejunka
  • TPM
  • Jidoka
  • Lean Wrap – Up

The Quality Tools topic will provide the participant with an array of classical quality improvement methods and diagnostic tools commonly associated with such initiatives as Six Sigma, Lean Sigma, TQM, 8D, and other fine process improvement programs. Specifically, the participant will learn how to establish basic cause-and-effect relationships, solve ongoing operational problems and discover how to enhance or otherwise improve daily operations. The topics that constitute this module are:

  • Variable Classifications
  • Measurement Scales
  • Problem Definition
  • Focused Brainstorming
  • Process Mapping
  • SIPOC Diagram
  • Force – Field Analysis
  • C&E Analysis
  • Performance Sampling
  • Check Sheets
  • Analytical Charts
  • Pareto Charts
  • Run Charts
  • Multi – Vari Charts
  • Correlation Charts
  • Frequency Tables
  • Performance Histograms
  • Basic Probability
  • Pre – Control Charts
  • Control Charts
  • Concept Integration

Coaching Sessions (40 hours)

The first phase aims to identifing the student’s goals from four different levels:

• Industrial level
• Company level
• Departmental level
• Personal Level

The second phase will aim at identifying the most impactful improvement projects that can be initiated. This will be done by looking at other successful implementations of similar projects and analyzing how feasible they can be replicated.

• Successful implementations
• Feasibility analysis
• Replicability techniques

The third and last phase of the coaching sessions will be dedicated to how effectively launch a Lean Six Sigma Project in a Healthcare facility.

• How to implement Lean Six Sigma
• Achieving critical mass
• Process Selection Process (PSP)
• Achieving Sustainability

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Lean Six Sigma Master Black Belt

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